Pam Harper joins Jim Blasingame to reveal some of the steps to take to test the effectiveness of your teams before the marketplace makes the stress real, including whether you have the right technology.

Christophe Uzureau joins Jim Blasingame to warn small businesses to beware that large customers could use their blockchain infrastructure and resources as a way of abusing and/or intimidating smaller vendors.

Christophe Uzureau joins Jim Blasingame to reveal the five elements of blockchain applications and how this will be used as we adopt the new open source technology.

For a small business, being competitive is still essential. But in The Age of The Customer, relevance is a Customer¡¯s prime expectation. Is your company ready? » More

For most of the 20th century, Americans enjoyed what Jim Blasingame calls The Golden Age of Customer Service. Sadly, based on recent research, it appears we're in the Plastic Age. » More

The new prime differentiator in today's marketplace isn't how competitive you are, but rather a customer's appraisal of a seller's relevancy. So, does this mean that sellers no longer have to be co... » More